What is ITIL?
Information in organisations is critical and always
has been. However, due to the increase in scale of organisations;
managing and organising information has become far more complex. To
handle the increase in volume and complexity of this information and
the systems that manage it, standards and frameworks have been
developed. The aim of these
frameworks is to provide consistency in an attempt to simplify processes
and establish and share methods of ‘best practice’. This topic will focus on the current dominant framework that exists in the domain of IT service management.
Information
Technology Infrastructure Library (ITIL) was developed in the late 1980s
by The Office of Government Commerce in conjunction with private sector
organisations worldwide. It provides guidance on the planning,
delivery and management of quality IT services to support organisational
needs. ITIL provides a comprehensive, consistent and coherent set of
processes for IT management and is underpinned by formal qualifications
and an associated training scheme. ITIL is still owned by the UK government.
ITIL v3 was released in May 2007 and is bases around 5 key areas that translate into 5 five books: - Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
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