My MSc Research
Research Question: Why do programmers avoid frameworks in favor of ad hoc program development and how can they be motivated towards using frameworks to minimize the risks of projects?
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What is ITIL?
Information in organisations is critical and always has been. However, due to the increase in scale of organisations; managing and organising information has become far more complex. To handle the increase in volume and complexity of this information and the systems that manage it, standards and frameworks have been developed. The aim of these frameworks is to provide consistency in an attempt to simplify processes and establish and share methods of ‘best practice’. This topic will focus on the current dominant framework that exists in the domain of IT service management.